WebhookRaw

The unwrapped raw message as Landbot represents it internally — fields not surfaced in data.

  • Author class in the _raw vocabulary (user = customer).

    values
    userbotagentsys
  • Stable UUID per bot/agent; null for some types (e.g. notes).

  • Numeric author marker; sign discriminates class: bot → negative (abs = sender.id); agent → positive (= sender.id = customer.agent_id); sys → 0; customer → field absent. Can change mid-conversation on a Jump-to between bots.

  • Per-message sequence; helps break timestamp ties within a burst.

  • UUID of this specific message.