WebhookTemplateMessage

channel
Type:
required

The channel the customer is conversing on.

Properties: 3
customer
Type:
required

The customer this message belongs to. Custom variables (Fields/Hidden Fields) appear as ADDITIONAL top-level keys here and may be type-mangled (e.g. a list arrives as the Python-repr string "['a','b']"). Treat custom values as strings unless the source block guarantees otherwise.

Properties: 10
data
Type: object
required

WhatsApp-only pre-approved Meta template. On agent-sent templates sender.id/sender.name are unreliable (observed Deleted agent) — use _raw.author_uuid.

Properties: 2
sender
Type:
required

Who originated this message.

Properties: 3
timestamp
Type: number
required

Unix epoch SECONDS (not ms, not ISO). Web → microsecond float; WhatsApp customer-sent → integer; WhatsApp bot/agent-sent → float. Preserved across retries.
type
enum
const:
template
required
_raw
Type:

The unwrapped raw message as Landbot represents it internally — fields not surfaced in data.

Properties: 8